Frequently Asked Questions
We’ve compiled answers to some of the most common questions our customers ask. If you need more information, our friendly customer service team is always happy to help.
Orders & Products
How can I place an order with Full Flat Furnish?
You can place your order directly through our website, by calling us at +971 56 318 4346, or via WhatsApp. Once your order is confirmed, we’ll send you a confirmation message with all the details.
Can I see the furniture before purchasing?
Yes, we can share detailed product images, videos, or arrange a visit to our showroom/workshop in Sharjah Al Saja (by appointment).
Do you offer custom-made furniture?
Absolutely! We specialize in custom-made furniture in the UAE. You can choose your own size, fabric, color, and design. Custom orders are made according to your specifications.
Are all products ready in stock?
Some items are available for immediate delivery, while custom-made and made-to-order items require additional production time. We’ll confirm delivery timelines before you place your order.
Payments & Pricing
What payment methods do you accept?
We accept cash on delivery, credit/debit cards, and bank transfers. For custom orders, an advance payment is required before production begins.
Are prices inclusive of VAT?
Yes, all prices shown on our website are in AED and include VAT where applicable.
Do you offer discounts or promotions?
We often run seasonal sales and promotions. Follow us on Instagram, Facebook, and LinkedIn for the latest offers.
Delivery & Installation
Which areas do you deliver to?
We deliver across Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
How long does delivery take?
Ready stock items: 3–7 working days.
Custom-made furniture: 2–4 weeks depending on complexity.
Do you charge for delivery?
Delivery charges vary depending on your location and order size. We’ll confirm the exact cost before finalizing your order.
Do you provide installation services?
Yes, we offer professional installation for selected items such as beds, wardrobes, and large furniture pieces.
Returns, Refunds & Cancellations
What is your return policy?
Eligible items can be returned within 7 days of delivery if unused, in original packaging, and in perfect condition. Please check our Refund & Returns Policy for full details.
Can I cancel my order?
Yes, orders can be canceled within 24 hours without any charge. Cancellations after this period may incur costs, especially for custom-made products.
Are custom-made items refundable?
No, custom-made and personalized items are non-refundable unless they arrive damaged or defective.
Product Care & Warranty
Do your products come with a warranty?
Yes, selected items come with a limited warranty covering manufacturing defects. The warranty period and terms vary depending on the product.
How should I care for my furniture?
We recommend regular dusting, avoiding direct sunlight, and using appropriate cleaning products for wood, fabric, or leather finishes.
General Information
Do you have a showroom?
We operate mainly online but welcome showroom visits to our Sharjah Al Saja location by appointment.
How do I contact customer service?
You can reach us via:
📧 info@fullflatfurnish.com
📞 +971 56 318 4346 (Call/WhatsApp)
🌐 fullflatfurnish.com
Do you offer bulk or corporate orders?
Yes, we handle bulk orders for offices, hotels, and residential projects. Contact us for a customized quote.