Refund and Returns Policy
At Full Flat Furnish, we are committed to providing you with high-quality furniture and home furnishings that meet your expectations. We understand that sometimes you may need to return or exchange an item, and our Refund & Returns Policy is designed to make the process smooth, transparent, and fair.
1. Eligibility for Returns
You may request a return or exchange if:
- The item is defective or damaged upon delivery.
- You received the wrong item, size, or color.
- The product does not match the description provided on our website.
- The return request is made within 7 days of delivery.
Important:
- Items must be in their original packaging, unused, unassembled, and in the same condition as delivered.
- Custom-made, made-to-order, or personalized items are not eligible for returns or refunds unless they are defective or damaged upon arrival.
2. Items Not Eligible for Return
For hygiene and quality reasons, we cannot accept returns for:
- Mattresses (if unsealed or used).
- Upholstery items with custom fabric or measurements.
- Clearance or sale items marked “Non-Returnable.”
- Products damaged due to misuse, improper assembly, or lack of care after delivery.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us
- Email: [info@fullflatfurnish.com]
- Phone/WhatsApp: +971 56 318 4346
Provide your order number, product details, and reason for return.
- Approval & Instructions
- Our customer service team will review your request and respond within 48 hours.
- You will receive instructions on how to return the item, including pickup scheduling if applicable.
- Pickup/Return Shipping
- For eligible returns, we can arrange a pickup from your location within the UAE.
- Return shipping costs may be deducted from your refund unless the return is due to our error (wrong/defective item).
4. Refund Timeline
Once the returned item is received and inspected:
- If approved, your refund will be processed within 7–14 business days.
- Refunds will be issued to the original payment method (credit/debit card, bank transfer, or cash on delivery refund by bank transfer).
5. Exchanges
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, you may choose a different product or receive a refund as per our policy.
- Exchange requests must be made within 7 days of delivery.
6. Damaged or Defective Items
We take extra care during packaging and delivery, but if your product arrives damaged:
- Report the issue within 24 hours of delivery with photos/videos of the damage.
- We will arrange a free replacement or repair depending on the product condition.
7. Custom-Made Furniture Policy
- Custom-made items are created based on your specifications, including size, design, and fabric choice.
- These items are non-refundable and non-returnable, except in cases of manufacturing defects or delivery damage.
- If a defect is found, we will repair or replace the item at no extra cost.
8. Order Cancellations
- Orders can be canceled within 24 hours of placement without penalty.
- Cancellations after production or dispatch may incur charges depending on the product type and stage of processing.
9. Our Commitment to You
Our goal is to make your shopping experience enjoyable and worry-free. We comply with UAE consumer protection laws to ensure your rights are respected. If you have any concerns, our customer care team is always here to assist.
Full Flat Furnish – Delivering comfort, style, and quality with trust.
📞 Customer Care: +971 56 318 4346
📍 Location: Sharjah Al Saja – Delivering across UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain)
🌐 Website: www.fullflatfurnish.com